Cambridge Federal Wins 5 Year Call Center Contract Supporting Delmarva Foundation’s Prime Contract as Maryland’s External Quality Review Organization


Cambridge Federal’s Call Center recently achieved its Operational Readiness Review (ORR) and is now operational.

This effort is in support of Maryland’s Department of Health and Mental Hygiene’s (DHMH) recently awarded contract with Delmarva Foundation as the Maryland External Quality Review Organization (EQRO). Cambridge Federal, LLC, is conducting quality measure assessments on all Managed Care Organizations (MCO) in the State of Maryland. This initiative will validate that the MCO’s compliance with access and availability requirements. Delmarva Foundation will utilize all data collected from the Call Center for its final report with the Maryland Department of Health and Mental Hygiene.

Cambridge Federal was able to…



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